Question 1

Is soundcore Work waterproof?

Accepted Answer

Both the charging case and the recorder have an IPX4 waterproof rating. Please avoid placing the product directly into water or using it often in rainy conditions.

Question 2

What is the pickup range of soundcore Work?

Accepted Answer

soundcore Work has a pickup range of 16.4ft.

Question 3

How should I wear or hold soundcore Work?

Accepted Answer

soundcore Work offers three usage modes to easily meet the needs of different scenarios. Gently lift the recorder by holding the connection strap, then pinch the recorder and gently twist it to easily separate the main unit from the magnetic disc. Usage modes are as follows: 
1. Lapel Clip Mode You can wear the recorder on your collar or the edge of your clothing. When using, ensure the microphone hole faces outward to ensure better sound pickup. 
2. Pendant Mode  When wearing thick clothing, you can hang the recorder on a necklace and adjust the length of the chain to suit your needs. Note: An adjustable necklace cord is included in the packaging. 
3. Magnetic Attachment Method  Place the recorder in the charging case, which will attach magnetically to the back of your phone. Note: For iPhones, the recorder can be directly attached to the back of the phone. For Android phones, first attach the magnetic ring from the accessory box to the back of the phone, then attach the charging case to the magnetic ring.

Question 4

What should I do if soundcore Work falls off easily while I'm wearing it?

Accepted Answer

Thick clothing can affect how effectively the lapel clip holds. It is recommended to wear it using a lanyard.

Question 5

How do I turn on soundcore Work?

Accepted Answer

After receiving the device for the first time, remove the protective film from the recorder and place it back in the charging dock. The LED on the left side of the charging dock will light up to indicate that the device is turned on. During continuous use, the recorder and charging dock will remain turned on.

Question 6

How do I put the soundcore Work recorder into Sleep Mode?

Accepted Answer

1. By default, soundcore Work will enter Sleep Mode after being idle for 24 hours. When in sleep mode, the product will automatically turn on when it senses vibration. 
2. You can go to the soundcore app > Device Info > Sleep Settings to set the sleep mode to 8/24/48 hours.

Question 7

How do I connect the soundcore Work recorder to the soundcore app?

Accepted Answer

1. After receiving the device for the first time, remove the protective film from the recorder and place it back into the charging case. If the LED on the left side of the charging case lights up, it indicates that the device is powered on.  
2. Download the latest version of the soundcore app.
3. Open the app and log in to your soundcore account.
4. Search for the device, locate and select “soundcore Work” in the app to initiate the pairing request.  
Once the pairing request is received, the recorder's lights will begin to flash.  
-Please press the button on the charging dock within 60 seconds to confirm the pairing. After successful pairing, the recorder's lights will transition from flashing to steady and will turn off after 3 seconds.
-If confirmation is not completed within 60 seconds, the recorder's light will automatically turn off. At this point, you can re-initiate the pairing request in the app, and the recorder will re-enter pairing mode.
5. After the initial pairing is complete, the system will automatically connect to the previously paired device each time you open the app.

Note: The soundcore app currently does not support computers.

Question 8

How can I link my soundcore Work to another account?

Accepted Answer

1. Go to the \"Device Info\" of the old account, click \"Linked Account,\" and then click \"Unlink.\" After unlinking, the device will be unlinked from the old account.
2. Reconnect the recorder on the new account.

Q: What should I do if I lose my device account?  
A: You can retrieve your account password using the \"Forgot Password\" feature on the login page.  
Q: What should I do if my email address has been deactivated?  
A: If your account has been deactivated and you cannot retrieve your password to log in to the original account, please contact soundcore Support.

Question 9

How can I connect a new mobile phone using the same login account?

Accepted Answer

Please log in to your original account on your new phone, then reconnect the recorder.

Question 10

What should I do if soundcore Work cannot connect to the soundcore app?

Accepted Answer

1. Open the soundcore app, tap \"Add Device\" on the left side of the page, and the app will automatically detect the device. Follow the connection steps provided.
2. The soundcore app can only connect to one device at a time. Please check if another device is already connected. If so, disconnect it before attempting to connect again.
3. If the connection fails, tap \"Set up Manually\" on the page, then select \"Other Series\" and \"soundcore Work\" to check if you can manually add the device.
4. Uninstall the current app and download the latest version of the soundcore app from the App Store.
5. Please check the device's battery status. If the battery is low, charge it promptly.
6. If this is not the first connection, please click \"Unbind\" on the previously connected account and reconnect.

Note: The soundcore app currently does not support computers.

Question 11

Can soundcore Work record normally when not connected to the soundcore app?

Accepted Answer

Yes, when not connected to the soundcore app, recording data will be stored in the recorder. Once connected to the app, recordings will automatically sync to your phone.

Question 12

How long does it take to fully charge soundcore Work?

Accepted Answer

Recorder: 1 hour
Charging case: 1.5 hours

Question 13

Why do the recorder and charging case consume power even when they are not recording or transferring data?

Accepted Answer

1. When the recorder is carried around or in a dynamic environment, the G-sensor will remain activated, keeping the device powered on and continuously consuming battery power. Even when powered on but not recording or transmitting data, soundcore Work can still maintain a battery life of 10 days.
2. If you wish to reduce battery consumption when soundcore Work is not in use, you can keep the recorder in a stationary state for an extended period (default 24 hours; the soundcore app supports settings of 8, 24, and 48 hours). During this time, the device will enter sleep mode (power off).
3. When the recorder battery level drops to 80%, the charging case will charge the microphone to 100%. Therefore, the charging case will also continue to consume power.

Question 14

What is the battery life of the soundcore Work recorder and charging case?

Accepted Answer

1. Recorder battery life in recording and transmission mode: 6 hours.
2. Recorder battery life in offline mode: 8 hours.
3. Recorder battery life in Wi-Fi transmission mode at 1.5 m/s: 1 hour.
4. The charging case can charge the recorder 3 additional times.

Question 15

What is the battery life of the soundcore Work recorder and charging case?

Accepted Answer

It's normal to experience a short delay with Bluetooth earbuds due to Bluetooth technology limitations. This delay is usually minimal and should not impact your experience. However, factors such as the earbuds, connected device, audio source, app, and network can influence the delay.

To fix this issue, do the following:

1. Forget the earbuds in your device's Bluetooth settings and restart your Bluetooth device.

2. Fully charge your earbuds and reset them as follows:
- Place the earbuds in the charging case and leave the case open.
- After putting on the earbuds,simultaneously press and hold the touch controls on both earbuds for 10 seconds. A reset confirmation tone indicates successful reset.

3. Test your earbuds with a different Bluetooth device or app, and play downloaded music/videos to see if the issue persists.

4. If you require low latency, you can enable Gaming Mode via the app by going to Sound Effects > Spatial Audio > Gaming Mode. Note that audio quality may be slightly reduced in this mode.

5. Turn off Dual Connections in the soundcore app.

Note: Ensure the Bluetooth device and earbuds are within range and free from signal interference.

Question 16

How do I charge the soundcore Work recorder?

Accepted Answer

Please place the recorder back into the charging dock, and the charging dock will automatically begin charging the recorder.

Question 17

How can I check the battery level of the soundcore Work recorder?

Accepted Answer

Battery level indicator instructions for the recorder:
Every time you remove or replace the recorder, the indicator light will automatically illuminate for 5 seconds to display the current battery level.

- White light stays on for 5 seconds: Battery level is 20% – 100%, recording time is 1.5 – 8 hours
- Red light stays on for 5 seconds: Battery level is 0% – 20%, recording time is less than 1.5 hours

Question 18

How do I charge the soundcore Work charging case?

Accepted Answer

Simply connect the charging case to a power source using the USB-C cable included in the package to charge it normally.

Question 19

How do I check the battery level of the soundcore Work charging case?

Accepted Answer

Charging Dock Battery Level Indicator Guide:
Every time you remove or return the recorder, or briefly press the charging dock button, the three indicator lights on the front of the charging dock will automatically illuminate for 5 seconds to display the current battery level of the charging dock.

- When all three indicator lights are lit: Battery level is 60% – 100%
- When only the first two indicator lights are lit: Battery level is 20% – 60%
- When only the first indicator light is lit: Battery level is 0% – 20% (If the battery level drops below 10%, the first indicator light will flash as a warning.)

Question 20

My soundcore Work recorder cannot charge in the charging case or turn on when removed. What should I do?

Accepted Answer

1. Ensure that the recorder is connected to the charging case. Place the recorder in the charging case. If the LED indicator on the charging case flashes white, it indicates that the connection is correct.  
2. Use a dry cloth or cotton swab dipped in a small amount of alcohol to clean the charging contacts inside the charging case and on the recorder to ensure a better connection.  
3. Use a different charging cable and wall charger to charge the charging case and ensure that the charging case has sufficient power.

Note: If your soundcore Work has not been used for an extended period, please ensure it is charged for at least 2 hours before attempting to use it again.

Question 21

How do I enable Wi-Fi Fast transfer on soundcore Work?

Accepted Answer

Please click the \"WiFi Fast Transfer\" button on the transfer interface of the soundcore app.

Question 22

Why can't I use the Wi-Fi transfer function on my soundcore Work?

Accepted Answer

Please check if the recorder's battery level is below 30%. To prevent data loss during transmission, Wi-Fi transmission cannot be used when the battery level is below 30%. Please charge the recorder in a timely manner.

Question 23

Why does my soundcore Work get hot when transferring via Wi-Fi?

Accepted Answer

This is normal; the product consumes more power during Wi-Fi transmission, and the device temperature may rise slightly in high-power consumption scenarios. However, this does not affect the use or safety of the product.

Question 24

How do I use the recording feature on soundcore Work?

Accepted Answer

1. soundcore Work uses a self-locking physical button to start or stop recording.
2. Press the button to activate it, and the orange indicator light will turn on, indicating that recording has begun.
3. Press the button again until it springs back up, and the orange light will turn off, indicating that recording has ended.
4. The open charging case design allows you to perform the above operations even when the recorder is placed inside the charging case.

Question 25

How do I use the double-tap feature on soundcore Work?

Accepted Answer

During audio recording, you can quickly double-click the top of the recorder to mark important content. The recorder will vibrate slightly, and the yellow light on the top of the recorder will flash once to indicate that the mark has been successfully added.

Question 26

How do I transfer files to my phone using soundcore Work?

Accepted Answer

1. iOS devices
Keep your iPhone nearby. When you press the record button on the recorder to start recording, the soundcore app will automatically launch, enabling real-time recording and transmission.

2. Android devices
- Android users who wish to enable the recording and transmission feature must manually open the soundcore app before recording.
- When you open the app, it will automatically connect to the devices you have previously paired with.
If there is any unfinished data transfer in your recorder, it will automatically begin the data transfer process.

Usage tip: Approximately two minutes are required to transfer one hour of audio. Transfer speeds may vary depending on network conditions. You can also choose Wi-Fi Fast Transfer to increase transfer speeds.

Question 27

How do I use the data migration feature in the soundcore app?

Accepted Answer

Go to the \"Data Migration\" page in the Account Center: Upload data using the app on your old phone, then download it using the app on your new phone within 24 hours to transfer all content.

Note: The migration process is fully encrypted, and the data you upload to the cloud will be automatically deleted after 24 hours.

Question 28

What should I do if I accidentally delete recording data in the soundcore app?

Accepted Answer

You can click \"Folder\" in the app to enter \"Trash.\" Click or swipe left on a file to enter edit mode, select the files you want to restore, and click \"Restore\" to restore the recordings.

Question 29

How do I avoid losing soundcore Work recording data?

Accepted Answer

1. If you accidentally delete a recording file, you can click \"Folder\" in the app to enter \"Trash\" and restore the recording. Please note that files in the Recycle Bin are only retained for 30 days and will be permanently deleted after 30 days.
2. When the recorder's storage space is full, please transfer the data to your mobile device in a timely manner. Data loss caused by insufficient storage space cannot be recovered.
3. We recommend using \"Data Migration\" when switching devices or uninstalling the app. Recording data is stored locally within the app, and uninstalling the app will result in permanent loss of recording data that cannot be recovered.
4. If you log out of your soundcore account, all recording data within the account will be deleted and cannot be recovered. Please proceed with caution.

Notes:
1. When connecting the same account to a new mobile phone, the untransferred audio will be transferred and saved on the new mobile phone to display the audio.
2. When unlinking the Recorder from an account, all recording data not yet transferred to the app will remain stored in the Recorder.  
3. If the Recorder's storage space is full and you fail to connect to the app in time to transfer data, continuing to record will result in the initial recording data being overwritten and deleted.

Question 30

How do I reset my soundcore Work device?

Accepted Answer

Ensure that the recorder is placed in the charging cradle. Press and hold the charging cradle button for 10 seconds until the three indicator lights on the charging cradle flash rapidly five times, indicating that the reset was successful.

Question 31

How do I clean my soundcore Work device?

Accepted Answer

1. Use a soft, lint-free cloth to clean the recorder body and remove surface dust.
2. If the recorded sound is too low, use a soft brush to gently sweep the microphone hole and remove the obstructions.
3. If charging is unstable, use a lint-free cloth to clean the charging contacts inside the charging compartment and on the recorder.

Question 32

What should I do if the firmware update for soundcore Work fails?

Accepted Answer

1. If the firmware download fails, switch networks and try downloading again in an environment with good network connectivity.
2. If the firmware installation fails, please restart your phone and try uninstalling and reinstalling the soundcore app.
3. Try upgrading using another phone.

If the above solutions do not resolve your issue, please upload the log through the soundcore app and provide your phone model, operating system version, and device serial number (SN). Then, contact soundcore Technical Support for further assistance.

Question 33

How do I rename soundcore Work audio?

Accepted Answer

Go to the audio details page and click on the title to rename the audio file.

Question 34

How do I merge soundcore Work audio?

Accepted Answer

Swipe left or long press the audio file to enter edit mode, select the audio you want to merge, click the \"Merge\" button, and the system will splice the audio in chronological order and automatically organize the text and summary.

Question 35

How do I edit soundcore Work audio?

Accepted Answer

Go to the audio details page, click on the audio to expand the audio bar, and click the \"Edit\" button to enter the editing page. You can freely edit the audio, and after editing, you can choose to directly overwrite the original file or save it as a new file.

Question 36

How do I name the active speaker in the audio of soundcore Work?

Accepted Answer

Go to the transcription page and click on the speaker's name (e.g., \"Person 1\") to name the speaker.

Question 37

How do I edit the transcription and smart summary of the soundcore Work audio?

Accepted Answer

Click the \"Edit\" button in the lower right corner of the transcription page to modify the content; click any paragraph on the summary page to start editing.

Question 38

How do I re-transcribe or regenerate the audio summary from soundcore Work?

Accepted Answer

Go to the file details page, click the \"···\" button in the upper right corner, and then click the \"Re-transcribe\" or \"Regenerate summary\" button. Please note that re-generating will consume your transcription quota, so please use it as needed.

Question 39

How do I categorize the audio files from soundcore Work?

Accepted Answer

Swipe left or press an audio file to enter Edit Mode. Select the files you want to categorize, then tap the move button to place them in folders. You can create custom folders to organize audio files by themes or projects for easier, centralized management.

Question 40

How do I use the \"Aggregate Summary\" in the soundcore app?

Accepted Answer

Click the \"Aggregate Summary\" button, select multiple records on the same topic, and the system will generate a structured summary across documents for you.

Question 41

How do I use the \"Ask AI\" function in the soundcore app?

Accepted Answer

Select a term or keyword in the document, click the \"Ask AI\" button, and the system will provide you with AI-generated professional explanations or relevant background information.
Note: This feature is exclusive to Pro members.

Question 42

How can I sync files from the soundcore app to third-party apps?

Accepted Answer

Go to the \"Sync with Other Apps\" page in the Account Center, complete the authorization process, and then enable automatic synchronization. All content will be synchronized to your linked third-party applications, such as Notion.

Question 43

How do I transfer the local data from the soundcore app to a new phone?

Accepted Answer

1. Go to the \"Data Migration\" page in the soundcore app on your old phone, upload the data, and download it to your new phone within 24 hours. The data transfer is fully encrypted, and the data will be automatically deleted from the cloud once the download is complete.
2. If you do not transfer the data to your new device within 24 hours, please repeat the \"Data Migration\" process on your old device.

Question 44

How do I use the Find My feature to locate soundcore Work?

Accepted Answer

Open the soundcore app, go to the device details page, and tap the \"Find My\" button. The system will use the Find My feature on iOS to locate the position of your recorder.

Question 45

How do I unlink soundcore Work from my account?

Accepted Answer

Go to Device Info, click \"Linked Account\" and then click \"Unlink.\" After unlinking, the device will be unassociated with your account.

Question 46

How do I recover deleted recordings from soundcore Work?

Accepted Answer

Click \"Folder\" to enter the \"Trash\", click or swipe left on the file to enter Edit Mode, select the files you want to restore, and click the \"Restore\" button to restore the recordings.

Important note: Files in the Trash are only retained for 30 days. After 30 days, they will be permanently deleted. Recordings that have been deleted via the Trash cannot be restored.

Question 47

What should I do if the soundcore Work recording is unclear?

Accepted Answer

1. Ensure that the microphone is positioned correctly, with the mic facing the sound source.
2. Reduce the distance between the microphone and the sound source; the closer the distance, the better the recording quality.
3. Avoid recording in excessively noisy environments, as noise can adversely affect recording quality.
4. Inspect the microphone port of the recorder for dirt or blockages. If any are found, clean the recorder using a lint-free cloth and a soft-bristle brush.

Question 48

Does soundcore Work support playing recordings through a recorder?

Accepted Answer

No, playback directly from the recorder isn't supported. Please sync your recordings to the soundcore app, then view and play them on your mobile phone.

Question 49

What are the benefits of Starter memberships, Pro memberships, and Unlimited memberships?

Accepted Answer

Starter Membership:
Starter members have access to basic software features at no cost.
Upon binding a soundcore Work device, you will automatically become a Starter member. Starter members receive 300 minutes of transcription time per month, valid for the current month only. Starter membership remains active indefinitely with no expiration date.
Starter membership cannot be combined with other membership tiers.

Pro Membership:
Pro members have access to 1,200 minutes of transcription time per month, which requires a paid subscription.
In addition to the basic software features, Pro members also have access to the following advanced features:
1. Aggregated Summary: For information-intensive scenarios, users can generate a concise logical summary with a single click to quickly obtain core information.
2. Ask AI: Supports keyword queries with AI-generated definitions, enabling users to supplement their knowledge at any time, suitable for cross-domain collaboration or multilingual scenarios.

Unlimited Membership:
Unlimited members have access to unlimited minutes of transcription time per month, which requires a paid subscription.
In addition to the basic software features, Unlimited members also have access to the following advanced features: Aggregated Summary and Ask AI.

Question 50

How long is the Starter membership valid for?

Accepted Answer

Starter memberships remains active indefinitely with no expiration date.
When you upgrade to a Pro or Unlimited membership, Starter will be temporarily suspended and will automatically resume once other memberships expire.

Question 51

Will unused transcription time roll over to the next month?

Accepted Answer

1. For Starter and Pro members, transcription time is only valid within the current month and cannot be carried over to the next month.
2. Transcription time obtained through one-time purchases is valid for two years.

Question 52

How do I subscribe to Pro membership and Unlimited membership?

Accepted Answer

Subscription options:
You can go to the subscription page by clicking the Pro icon in the top right corner of the feature page, or upgrade directly from the membership center on your account homepage.
After purchase confirmation, fees will be collected by the Apple/Google platform. Subscriptions will automatically renew upon expiration, and you may cancel at any time.

Pro Subscription Plans:
Monthly, semi-annual, and annual subscription options are available. Members can unlock all Pro features immediately after subscribing.

Unlimited Subscription Plans:
Annual subscription options are available. Members can unlock all Pro features immediately after subscribing.

Transcription Overtime Packages:
Overtime packages can be purchased separately. Currently, four packages are available: 2 hour, 10 hours, 50 hours, and 100 hours. The purchased time is valid for two years. (Overtime packages and subscriptions can be purchased together.)

Question 53

What is the order of use for the transcription time included with the purchase of the device and the transcription time for members?

Accepted Answer

- Among all available transcription durations, those nearing expiration will be consumed first.
- If the expiration times of available transcription durations are identical, consumption will follow this priority order:
1. Duration earned through promotional activities
2. Duration obtained via purchased extension packages
3. Duration acquired through membership subscriptions

Question 54

How do I get a refund for my Pro subscription or Unlimited subscription?

Accepted Answer

You can request a refund through official channels. For details, please refer to the following documents:
Google: https://support.google.com/googleplay/answer/15574908?sjid=6895091433525743636-NC
App Store: https://support.apple.com/en-us/118223\"

Question 55

How do I cancel my Pro or Unlimited subscription?

Accepted Answer

To unsubscribe:
Android users: Go to the \"Subscriptions\" page in the Google Play Store to cancel.
Apple users: Go to \"Subscriptions\" in your iPhone settings to cancel.

Note: 
1. After cancelling your subscription, it will continue until the end of the current billing cycle and will not end immediately.
2. Apple and Google may initiate automatic renewal payments 24 hours before the subscription expires. Cancellations must be made at least 24 hours in advance; otherwise, the system will automatically charge you and extend the billing cycle.

Question 56

Can my Pro membership or Unlimited membership be transferred to another account?

Accepted Answer

Membership transfers are not supported.

Question 57

What are the purchase benefits of soundcore Work?

Accepted Answer

1. Upon first connecting a device, users automatically become Starter members, enjoying access to 300 minutes of transcription time per month without requiring additional subscriptions.

2. During the promotional period, new users who authorize a monthly Pro membership subscription receive a free 6-month trial. This includes 1,200 minutes of transcription time per month and access to Pro membership premium features. Starting from the 7th month, the subscription renews at the original price. You may cancel at any time before the charge occurs. Cancellation will forfeit any remaining complimentary benefits.

3. Upon upgrading to another membership tier, Starter membership benefits are suspended. After the upgraded subscription expires, the account automatically reverts to Starter membership.

Question 58

How do I claim my soundcore Work purchase benefits?

Accepted Answer

1. Long-Term Starter Membership Benefit: Transcription duration for Starter members will refresh periodically and be automatically credited to your account each month. (If you activate your membership on January 15th, the next month's membership duration will refresh on February 15th.)

2. Limited-Time Pro Membership Benefit: Access the Membership Center via the \"My\" page activity portal. New users who subscribe to the Pro monthly plan for the first time are eligible for a 6-month free trial. (See in-app notifications for campaign expiration details.)

Note: To qualify for the 6-month free Pro subscriptiona, you must be a new user, purchase and activate the product, and subscribe to Pro (monthly) by 11:59 PM (PT) on March 31st, 2026.

Question 59

If my membership expires or I run out of transcription time, can I still use soundcore Work for recording and transcription?

Accepted Answer

You can still use soundcore Work to record audio and save it locally on your device or in the app, but you will not be able to transcribe the recordings.

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Product Information

FAQ

Is soundcore Work waterproof?

What is the pickup range of soundcore Work?

Customer Reviews